Terms of Service

Last updated November 2, 2026 (hourly crew bookings, multi-day jobs, unfinished jobs, partial jobs, items we can't take and damage added)

These terms apply when you book cleaning, junk removal, cleanup or moving work with SGV Fortified (Rosemead, California). By paying a deposit you agree to them.

Quotes

We quote a price for the whole job based on the photos and details you text us. If the job on the day turns out bigger than what we quoted for, we'll text you the new price and only do the extra work if you agree.

The 15% deposit is non-refundable

Once you accept a quote, we charge a deposit of 15% of the quoted price by card. The deposit holds your date and team and goes toward your total.

The deposit is non-refundable, except on the day you pay it. This includes cancelling, not being there when our team arrives, or our team not being able to get access to the job.

Same-day exception: if you cancel by text to (323) 977-9823 on the same calendar day you paid the deposit (Pacific time), and before our team has been sent to your job, we refund the deposit in full to the card you paid with. After that day, the deposit is not refundable.

Paying the rest

When you pay the deposit, your card is saved securely by our payment processor, Stripe. By paying the deposit you authorize SGV Fortified to charge the remaining balance of the agreed price to that same card once the job is finished. If that charge doesn't go through, we'll text you a link to pay the balance.

Booking a crew by the hour

When you book a crew by the hour, we text you a secure Stripe link for the minimum shown for that crew (for example, 2 hours). Paying it books your day and crew. Your card is saved securely by Stripe, and you authorize SGV Fortified to charge the rest of the time worked to that same card once the job is finished.

How time is counted: from when the crew arrives at your address to when they finish, billed in 15-minute steps after the minimum. Dump runs and trips between stops during your job count as job time. Travel to your first stop does not. Dump fees are charged at cost, with the receipt.

Stop time: if you pick a stop time, the crew stops there unless you approve more time by text. If you don't pick one, we text you at each 2-hour mark. When the job is done, we text you the arrival and finish times and the total before charging your card.

Cancelling: the minimum follows the same rule as our deposit above. It is refunded in full if you cancel by text on the same calendar day you paid it, before a crew is sent, and is not refundable after that. Moving your day is free if you text us at least 24 hours before the start time.

Crews don't do electrical, plumbing, gas or roofing work, work that needs a permit or a contractor's license, or moves of household goods from one home to another. The "Items we can't take" and "Damage" sections below apply to hourly jobs too.

Jobs that take more than one day

Bigger jobs can be planned over two or more days. Your quote covers the whole job and says how many days we plan. You pay one 15% deposit when you book, and we charge the rest of your balance only once the whole job is complete, after the last day. Nothing is charged between days.

If we can't finish on the day

Sometimes a job takes longer than planned, or a dump site closes before the last load. If that happens, we come back on the next available day to finish, at no extra cost, and your quoted price stays the same. We only charge the rest of your balance once the whole job is done.

If you stop the job partway

If you ask us to stop before the job is finished, we charge only for the share we completed (for example, the loads we hauled or the rooms we cleaned), measured against your quote. We'll text you that amount, and we only charge it once you reply to agree. Your deposit counts toward it.

Items we can't take

We can't haul hazardous materials: paint, chemicals, oil, fuel, propane tanks, pesticides, car batteries or anything containing asbestos. If we find any, we leave them in place and tell you where you can take them.

Damage

Our team takes before photos of the areas we work in. If you think we damaged something, text us within 48 hours with photos. We'll look into it with you right away and make it right if we caused it.

Payments

Card payments are processed by Stripe. We never see or store your full card number. Charges appear on your statement as SGV FORTIFIED.

Questions

Text or call (323) 977-9823.